Renewals, Cancellations and Refunds

Business customers and invoices

FastVPS accepts orders only from businesses and professionals acting for business purposes. A complete business billing profile and the applicable tax identifier are required. Services are invoiced; this is not a retail receipt service. The accepted order and these B2B cancellation/refund terms apply without limiting mandatory law.

Term

Billing period and renewal

Each order states whether the service is monthly, annual or fixed-term, its start date and next billing date. Automatic renewal applies only where clearly displayed before purchase and expressly accepted.

A price or material term change is notified before the next renewal so the customer can decline renewal where entitled.

Requesting cancellation

Submit the available cancellation request from the relevant subscription or contact support in writing from an authorized account. If the service has not been activated, identify the order number. State whether you request expiry at the end of the paid period or an earlier stop and, where grounds exist, a refund.

FastVPS confirms receipt, the effective end date and the refund review outcome in writing. A pending request is not completed cancellation, data deletion or refund approval. Disabling automatic domain renewal prevents future authorized attempts but does not undo an already completed registry operation or payment.

Business cancellation terms

The following rules concern contractual cancellation of B2B services. They are not a general 14-day money-back guarantee and do not limit mandatory rights or remedies for non-performance or defective performance. A specific minimum term, cancellation notice period or different refund rule applies only if disclosed and accepted before payment.

Payment or invoice issuance does not by itself constitute activation. For hosting, VPS and managed email, activation means making the agreed service available to the customer and notifying them accordingly. Any earlier preparation work is assessed separately as described below.

This version dated 13 September 2026 applies to new orders that accept it. The accepted terms of existing orders remain in place; a different rule for those orders requires a new agreement, subject to mandatory law.

Paid service before activation

• No work started and no non-recoverable costs: the full amount for the cancelled service is refunded, including the applicable tax.
• Work already performed: only agreed setup, migration or preparation work actually performed may be retained, using the price or calculation method accepted before payment. Work not performed is not charged as completed work.
• Third-party costs: only actual non-recoverable charges specifically disclosed as non-refundable and accepted before payment may be retained. An itemized explanation and evidence of the cost are provided. No general cancellation fee is imposed unless previously agreed.

The balance after the permitted deductions above is refunded. Domain operations follow the specific domain terms and restoration follows the specific policy below.

After activation and unused time

Unless a different specific term was agreed, ordinary cancellation takes effect at the end of the current paid period and prevents the next renewal. The service remains available until then in accordance with its terms.

A customer's decision to stop using the service or request an earlier stop does not automatically create a refund for elapsed time or the unused part of the paid period. This also applies to annual prepayment; a monthly equivalent price does not turn the purchase into a monthly subscription.

Unused time is refunded where provided for in the accepted terms, agreed in writing or required by law. Where a pro-rata refund applies, it uses the recurring charge actually paid after discounts, based on unused days from the termination date giving rise to the refund divided by the total days in the prepaid period, with the corresponding tax adjustment. Separate work, licences and domain operations are assessed individually.

Review and completion of refunds

• FastVPS unable to provide the service: if delivery definitively cannot be completed, the amount for the service not provided is refunded. Additional cost caused by a FastVPS error is not passed to the customer. Ordinary cancellation rules do not exclude remedies for non-performance or defective performance.
• Written breakdown: the original payment, any deductions and their basis, the final refund including applicable tax, the payment method and estimated processing time are communicated.
• Refund method: an approved refund is initiated without undue delay, normally using the original payment method, with the required credit note or other lawful accounting adjustment. A different method is agreed with the customer. Execution by FastVPS and final settlement by the bank or payment provider are separate stages.
• Duplicate or mistaken charge: the charge is checked and any confirmed overpayment is refunded. An uncertain charge is investigated before another payment is requested. Service credits under an SLA are not automatically a cash refund.

Expiry

Suspension and data after expiry

The final order states any grace period, export option and permanent deletion timing. Without a specific term, customers must not rely on data retention after expiry and must complete export or migration in time.

A service may be suspended at expiry or for overdue payment. Permanent deletion occurs only after the agreed lifecycle and legal duties are applied. Backups may expire on a different schedule and are not an active customer archive.

Disputes

Chargebacks and disputes

Before a chargeback, customers are asked to contact FastVPS so error, fraud or non-conformity can be investigated. An unauthorised transaction should also be reported immediately to the payment provider.

A chargeback does not by itself extinguish a lawful debt. Service may be restricted during investigation only where necessary and proportionate.

Domain expiry and restoration

Quarantine, deadlines and itemized charges

FastVPS serves businesses and professionals exclusively (B2B), using business billing details and invoices. All amounts below exclude applicable VAT.

Registry expiry, the provider renewal deadline and the last restoration date are separate dates. Confirmed deadlines appear in the account in Athens time. Provider verification determines available actions; a calculated date or a deleted status alone does not establish permanent loss.

The .gr/.ελ registry provides a 15-day period after expiry for the previous holder. Openprovider execution and any post-expiry charge require individual confirmation. The .eu registry provides 40 days of quarantine from deletion, but the provider may impose an earlier deadline (38 days in its current catalogue). Other extensions, including .com and .net, follow their own registry and provider lifecycle. There is no universal payment extension.

• Ordinary late renewal / soft quarantine without an additional provider charge: the regular renewal price, with no additional FastVPS fee.
• Restoration carrying a provider fee: verified provider restoration cost + FastVPS handling fee + renewal only when not already included + applicable VAT.
• Handling fee: the current default and extension-specific exceptions are shown below and in the binding itemized quote before payment.

General or negotiated discounts apply only to a separate regular renewal. Provider restoration and FastVPS handling fees are excluded, including from a 100% renewal discount. A discretionary waiver of the FastVPS fee is recorded and shown in the quote. Allowing a domain to expire does not itself create an expiry penalty.

Charges, the renewal term and quote validity are displayed before payment. Restoration charges require separate express acceptance. If eligibility or price cannot be verified, a review request is opened before collecting payment. Payment alone does not guarantee recovery: the request remains in progress until registry confirmation. A delayed payment may require revalidation or refund; it never authorizes an unaccepted additional charge.

The FastVPS fee applies once per successful restoration, not per attempt. It is refunded after definitive failure, together with amounts for renewal that was not performed. Nonrecoverable provider fees are not automatically retained: this requires separate disclosure and acceptance in the quote and evidence of the actual cost. Without that acceptance, FastVPS bears the nonrecoverable provider cost after definitive failure. Additional cost caused by FastVPS error is not passed to the customer. Refunds are recorded with payment evidence and the required credit document.

Reminders are scheduled 30, 15, 7, 3 and 1 days before the earlier known expiry/renewal deadline, after the first 24 hours without renewal, on entering quarantine and 3 and 1 days before the restoration deadline. They use the verified account address and a verified alternate address outside the affected domain when provided. Duplicate notices are suppressed and old-cycle reminders stop after confirmed renewal. Mail-server acceptance does not establish delivery or reading. Customers must maintain correct contact details and monitor deadlines in their account.

Automatic renewal requires active consent, an authorized valid card, a billing profile and a maximum total charge. Processing starts 14 days before the provider deadline. A missing mandate, limit breach, payment failure or further verification requirement triggers a notice and administrative review. Independent provider auto-renewal is coordinated to avoid duplicate purchases. The renewal mandate does not authorize restoration charges without new acceptance. Invoice issuance and verification follow the configured billing process.

Dates and nameservers are checked after restoration. Expiry can interrupt website and email access but does not itself delete hosting, mailboxes or their data. Those services follow their separate terms and lifecycle.

Deadline sources: .gr/.ελ registry, EURid, Openprovider .gr. Actual availability is verified per domain.

Credits and unused balances

Credits can pay for eligible services when they cover the whole amount due. A refunded credit-funded order is reconciled against its original payment and any required tax document. For a refund of unused balance, contact billing so its origin, use and applicable refund terms can be checked. A credit top-up is separate from purchasing or activating a specific service.